Customer Engagement – Latest Hootsuite Summit 2020

Today, Hootsuite held it’s summit on The Future Of Customer Engagement. Hootsuite is an online platform which allows companies to organise their digital content calendars. Not only can companies publish their content, they review analytics, use in-platform messaging services such as Messenger and review timelines at a quick glance. The summit was split into three […]

4 Key Ways to Achieve Personalised Marketing

With people looking to be able to really connect with the brands they use in 2020, we’re taking a look at how you can personalise your marketing campaigns without coming across as heavily targeted. Personalised marketing will soon become the norm so it’s better to get ahead of the competition and show your audience you […]

8 Amazing Tips For Social Media Customer Service

DSC 1605 Image Matters 8 Amazing Tips For Social Media Customer Service

59% of people with social media accounts believe that social media has made customer service more accessible. Social media customer service is the perfect way to strengthen relationships with your customers by providing them with quick and personalised customer service. Here are our 8 top tips for social media customer service. 1.Respond Faster Taking too […]

How to Reach Out To Influencers

To build a successful influencer relationships brands have to think carefully about how the approach and proposition influencers.

How to Measure Influencer Marketing

How do you ensure your Influencer Marketing campaign has actually had a positive impact on your brand? Here is how you measure influencer ROI.

The Mystery of the Twitter Edit Button

The current CEO of Twitter, Jack Dorsey recently completed a WIRED interview where he answered user submitted questions about the platform. This inspired us to have a look at the history of platform and why it’s done things a little bit different to other social media platforms.   A brief history of Twitter The first Tweet […]

Influencer Marketing Dos and Don’ts

When it comes to Influencer Marketing there are certain unwritten rules that will ensure a campaign is a success or failure. Here are our top dos and don’ts.